Ordering & Shipping
Do you provide order tracking?
Yes we sure do, all deliveries are made via Australia Post which provide tracking numbers. These tracking numbers will be included in your order completion email. Any questions, please email email@example.com. See our shipping policy for more details.
Can I add to my my order before delivery?
Yes we can easily accommodate these requests if the first order has not yet been shipped. To add to an existing order, please drop a note in the subsequent order that you would like to combine this order with the previous one. We will then refund you the second shipping charge. Combined orders totaling over $160AUD will have the shipping charge refunded.
Do you ship internationally?
Yes! We ship worldwide through Sendle. Shipping rates are calculated at checkout and tracking numbers are provided. See our shipping policy for more details.
Do you provide a swatch service?
Yes we sure do, in fact we include a swatch of current fabrics with all orders so you can get a feel for what else is in our store for future purchases. If you are after a swatch for a specific fabric please email firstname.lastname@example.org and we can arrange one to be sent out to you.
What are the care instructions for my fabric?
Please follow the care instructions provided on the fabric listing page. We share all care instructions directly from our fabric manufacturers.
Do I need to pre-wash my fabric?
We encourage you to wash all your fabric purchases before cutting and sewing. The exception to this is Merchant & Mills pre-laundered Linens as these are washed at manufacturing time. Further we encourage you to wash/dry your fabrics as you would normally care for them.
Help, I'm not sure if a particular fabric is right for my garment project choice!
Don't worry, we can offer you advice on fabric suitability for your project, please email through your project & fabric details to email@example.com.
The fabric colour looks different than online
We want you to love your fabric and we do our utmost best to represent the colours as accurately as possible in all fabric photos we take. However, all device screens are different and so we can't guarantee that what you see online on your specific device is exactly what it will look like in real life. If you are unsure, it might be best to get a colour swatch, email firstname.lastname@example.org.
Where are you based?
I have a question, how can I contact you?
We'd love to hear from you, send any questions to email@example.com